Frequently asked questions
What is the return policy?
Due to the handmade nature of these items, returns and exchanges are handled on a case-by-case basis. If there’s an issue with an order, please reach out within 30 days so it can be made right.
When will I get my order?
Your order will be worked on quickly to be shipped as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Holiday orders may take a little longer to process and arrive due to increased seasonal demand and shipping carrier delays. Thank you so much for your patience and for supporting a small handmade shop!
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I contact you?
For questions, concerns, or help with an order, reach out through the contact form or email thecozeshop@gmail.com . Messages are answered as soon as possible.
How long do your hanging diffusers last?
Most hanging diffusers last 4–8 weeks, depending on placement and how often they’re refreshed. Scent strength may vary based on temperature, airflow, and how frequently the diffuser is tipped.
Are your products handmade?
Yes. Each item is thoughtfully made in small batches with care and intention. From scent curation to finishing touches, every piece is created to feel warm, special, and made just for your space.
Hanging diffusers are a simple, flame-free way to enjoy fragrance. They’re designed to slowly release scent over time, making them perfect for cars, closets, bathrooms, or small spaces that could use a cozy refresh.